Privacy Policy

Effective Date: July 10, 2026

Softly Dental respects your privacy and is committed to being transparent about how information may be collected, used, and shared when you visit our website, contact our office, or submit information through our online forms.

This Privacy Policy describes the types of information that may be collected through softlydental.com, how we may use that information, the third-party services that may process information on our behalf, how information may be retained, and the privacy choices and rights that may be available to website visitors.

This Privacy Policy applies to information collected through our website and related online services. Protected health information maintained by Softly Dental in connection with dental care is addressed separately in our HIPAA Notice of Privacy Practices.

Depending on how you interact with our website, we may collect information that you provide directly as well as certain technical information generated automatically when you use the website.

When you submit a contact form, appointment request, or other website form, we may collect information such as:

• Your name
• Phone number
• Email address
• Appointment or scheduling information
• Information you choose to include in a message or form submission
• Other information requested through the applicable form

Please avoid submitting sensitive medical or dental information through a general website contact form unless the form specifically indicates that it is appropriate for that purpose.

When you visit our website, certain technical information may be collected automatically through cookies, tags, scripts, and similar technologies. Depending on the technologies enabled on the website, this information may include:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Referring website or page
• Date and time of visits
• Interactions with website features
• General website usage and performance information
• Cookie or similar technology identifiers

We may use this information to operate and improve the website, understand how visitors interact with it, maintain security, troubleshoot technical issues, and evaluate website performance.

Softly Dental uses Google Tag Manager to manage certain website tags and technologies.

Google Tag Manager helps us deploy and manage website measurement and functionality tools. Depending on the tags configured through Google Tag Manager, these services may process technical information about your browser, device, website activity, and interactions with our website.

Google Tag Manager is a tag-management system. The specific information processed depends on the services and tags that are enabled through it.

Google’s handling of information is subject to its applicable privacy terms and policies.

Softly Dental uses RELIOM as a third-party provider for certain contact and appointment-request forms available through our website.

When you submit information through a RELIOM-powered form, the information you enter may be transmitted to and processed by RELIOM on behalf of Softly Dental.

Depending on the form, this information may include your name, phone number, email address, appointment or scheduling information, and any other information you choose to provide.

Information submitted through these forms may be used to:

• Respond to your inquiry
• Process an appointment request
• Contact you regarding your request
• Communicate with prospective or existing patients
• Manage website inquiries and communications
• Provide related administrative services

RELIOM may process information according to the services it provides to Softly Dental and its applicable privacy and contractual obligations.

Softly Dental may use information collected through the website to:

• Respond to questions and requests
• Process appointment inquiries
• Communicate with prospective and existing patients
• Provide requested information about our dental services
• Operate and maintain our website
• Understand how visitors interact with our website
• Evaluate website performance
• Improve website content and functionality
• Maintain website security
• Troubleshoot technical issues
• Support administrative and business operations
• Comply with applicable legal and regulatory requirements

We do not use website information for purposes materially different from those described in this Privacy Policy without providing appropriate notice when required.

Softly Dental may use third-party service providers to operate, maintain, measure, secure, and support our website and online communications.

Third-party services currently identified on our website include:

• Google Tag Manager — used to manage and deploy website tags and related technologies.
• RELIOM — used to provide and process certain website contact and appointment-request forms.

These providers may process information on our behalf according to the services they provide and their applicable contractual and privacy obligations.

Other service providers may support website hosting, infrastructure, security, communications, or related technical functions. The information available to a provider depends on the services it performs on our behalf.

Our website may use cookies, tags, scripts, and similar technologies to support website functionality, understand website usage, maintain security, and evaluate website performance.

Some of these technologies may be provided or managed by third parties, including technologies deployed through Google Tag Manager.

You may be able to manage certain cookies through your browser settings or through privacy controls made available on the website. Disabling certain cookies or technologies may affect the functionality of some parts of the website.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.

Softly Dental may share information collected through the website with service providers that perform services on our behalf, including providers that support website forms, hosting, infrastructure, analytics or measurement, communications, security, and technical operations.

We may also disclose information when required by applicable law, regulation, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, or security of Softly Dental, our patients, website visitors, or others.

We do not sell personal information for monetary consideration.

Softly Dental retains personal information collected through the website only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with applicable legal and regulatory requirements, resolve disputes, maintain appropriate business records, and enforce applicable agreements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and whether the information becomes part of a patient record.

Information processed by third-party service providers may also be subject to the applicable provider’s retention practices and our agreements with that provider.

Softly Dental uses reasonable administrative, technical, and organizational safeguards intended to protect personal information collected through our website.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Website visitors should use appropriate care when deciding what information to submit electronically.

Depending on your location and applicable law, you may have certain rights or choices regarding personal information collected about you.

These may include the ability to:

• Request information about certain personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information, where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain communications
• Manage cookies or similar technologies through available website or browser controls

These rights may be subject to exceptions or limitations under applicable law.

To submit a request concerning personal information collected through our website, please contact Softly Dental using the contact information provided below.

Rights relating specifically to protected health information maintained in connection with your dental care are described separately in our HIPAA Notice of Privacy Practices.

Our website is not intended to knowingly collect personal information directly from children through general website forms without appropriate involvement from a parent or legal guardian.

If you are a parent or legal guardian and believe that a child has submitted personal information through our website, please contact us so that we can review the request and take appropriate action.

Our website may contain links to websites or services operated by third parties.

Softly Dental is not responsible for the privacy practices of third-party websites or services that operate independently from us. We encourage visitors to review the privacy policies of those third parties before providing personal information directly to them.

This Website Privacy Policy addresses information collected through softlydental.com and related online services.

Information regarding the use and disclosure of protected health information in connection with your dental care is addressed separately in our HIPAA Notice of Privacy Practices.

Please review our HIPAA Notice of Privacy Practices for additional information about how protected health information may be used or disclosed and the rights that may apply to that information.

Softly Dental may update this Privacy Policy from time to time to reflect changes in our website, technologies, service providers, business practices, or applicable requirements.

When this Privacy Policy is updated, the “Last Updated” date at the top of the page should be revised accordingly.

We encourage visitors to review this Privacy Policy periodically for information about our privacy practices.

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Softly Dental

8560 SW 8th St Miami, FL 33144

Phone: (305) 262-0509

Email: info@softlydental.com

For questions or requests specifically involving protected health information or your rights under HIPAA, please review our separate HIPAA Notice of Privacy Practices.